We worked with Mackenzie and her team on getting approved for our first mortgage. Mackenzie is very knowledgeable in the field and was very helpful with helping us understand the process and what the numbers were going to look like at the end of the day. In addition to working with Mackenzie, her team sets you up with a member to work with directly on your particular situation. We had no issues contacting someone when we had questions. The representative that worked with us was named Thu. Thu was very friendly over the phone and her tone even translated well through email which can be difficult to do. Thank you Mackenzie, Thu, and the whole team for making our first mortgage process easy to understand and tailoring the mortgage to our needs. 🙂